Terms & Conditions

These Terms & Conditions ("Terms") apply to all purchases made through www.redpostequestrian.com (the "Website"), operated by Redpost Equestrian ("we", "us", "our"). By placing an order, you agree to be bound by these Terms.

This Website is primarily intended for international customers, including customers in the United States, and prices are shown in USD for convenience. However, we are a UK-based business and your purchase will be fulfilled from the United Kingdom.

1. About Us

Redpost Equestrian is a UK-based retailer of equestrian products.

Registered Address:
Lillisford Stud
Littlehempston
Totnes
Devon
TQ9 6NG

Email: info@redpostequestrian.com

2. Eligibility to Purchase

To place an order, you must be at least 18 years old or have permission from a parent or legal guardian.

By placing an order, you confirm that all information provided is accurate and complete.

3. Formation of Contract

When you place an order, you will receive an acknowledgment email confirming receipt of your order. This does not constitute acceptance.

A contract between you and us is formed only when your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to:

• Product unavailability
• Pricing or description errors
• Suspected fraudulent activity
• Restrictions on international shipping

4. Products and Descriptions

We make every effort to ensure product descriptions, images, and pricing are accurate. However, slight variations may occur due to manufacturing changes or display differences.

We do not guarantee that product descriptions are error-free and reserve the right to correct errors at any time without prior notice.

5. Pricing, Currency, Taxes & Duties

All prices displayed on the Website are shown in USD unless otherwise stated.

Prices include applicable import duties, customs charges, and VAT where stated at checkout. Prices do not include any local taxes that may apply in your country unless expressly indicated.

Any additional local taxes or charges imposed by your jurisdiction remain the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

6. Promotions & Discount Codes

Promotional codes and discounts:

• Cannot be applied retrospectively
• Cannot be exchanged for cash
• May be withdrawn or amended at any time
• Are subject to individual promotional terms

We reserve the right to cancel orders where discount codes have been misused or applied incorrectly.

7. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Once your order has been dispatched, you will receive tracking information where available.

We are not liable for delays caused by:

• Courier services
• Customs authorities
• Events outside our reasonable control

Risk of loss passes to you upon delivery to your specified address.

If a parcel is marked as delivered by the courier, it will be deemed successfully delivered.

8. Lost, Delayed or Missing Parcels

Any issues with missing or delayed parcels must be reported within 7 days of the delivery scan.

Claims made after this period may not be accepted.

9. Returns, Exchanges & Refunds

We offer returns within 30 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, and in resalable condition
• All original packaging, tags, and labels must be intact

Unless the item is faulty or incorrect:

• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable for international orders

Refunds will be processed within 10 business days of receiving and inspecting the returned goods.

We reserve the right to refuse refunds for items not returned in acceptable condition.

10. Non-Returnable Items

The following items are non-returnable unless faulty:

• Personalised or custom-made products
• Special order items sourced specifically for you
• Underwear and hygiene-sensitive items once opened or used
• Bits that have been used in a horse's mouth
• Any item showing signs of use, wear, or damage

11. Riding Hats & Safety Equipment

Riding hats and safety helmets may only be returned if:

• They have not been worn for riding or outdoor use
• They are returned in original packaging with tags intact
• They show no signs of wear, damage, impact, hair, odour, or markings

We reserve the right to refuse returns where safety integrity may have been compromised.

12. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of receipt.

We may request photographic evidence before approving a return.

Where a fault is confirmed, we will offer a replacement, repair, or refund, including reasonable return costs.

13. International Returns & Exchanges

For international orders, including orders to the United States:

• Customers are responsible for return shipping costs
• Customers are responsible for shipping costs on exchanges
• We recommend using a tracked delivery service

We are not responsible for return parcels lost in transit.

14. Customs, Duties & Import Charges

You are responsible for any import duties, taxes, or customs fees charged by your country where such charges have not already been collected at checkout.

If you refuse to pay customs charges and the parcel is returned, any return costs incurred will be deducted from your refund.

15. Title & Risk

Ownership of goods passes to you once full payment has been received.

Risk passes to you upon delivery.

16. Fraud Prevention & Order Verification

We reserve the right to cancel or hold any order for fraud screening or verification purposes.

We may request additional identification before dispatching high-risk orders.

17. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• Indirect or consequential losses
• Loss of income, profits, or business opportunity
• Delays outside our control

Our total liability for any claim shall not exceed the value of the goods purchased.

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

18. Website Use

You agree not to misuse the Website or attempt to interfere with its functionality.

All content on the Website is owned by or licensed to Redpost Equestrian and may not be reproduced without prior permission.

19. Privacy

We process personal data in accordance with our Privacy Policy, available on our Website.

20. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Changes to These Terms

We reserve the right to update these Terms at any time.

The version published on the Website at the time of purchase will apply to your order.

22. Contact Us

If you have any questions regarding these Terms, please contact us:

Email: info@redpostequestrian.com
Telephone: +44 (0)1803 814202